HealthMetrics Members

Frequently Asked Questions

• How do I look for HealthMetrics Panel?
• Is there anything I need to take note of before visiting a HealthMetrics panel?
• Is there a medical card for HealthMetrics members?
• Do I really need to stick the sticker on my IC/ driving license/ passport?
• Can I stick the sticker on my dependant's IC/ driving license/ passport?
• I do not have a HealthMetrics sticker/ I lost the HealthMetrics sticker. Whom do I request it from?

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FAQ on Reimbursement Claims

• How long does the reimbursement claim take to process?
• Can I submit a claim for other types of benefits & other expenses such as parking?

FAQ on Specialist & Guarantee Letters

• How much will the guarantee amount be?
• Can I pre-apply my outpatient GL at the panel hospital?
• Do I need to make payment for the treatment received?
• How many GL can I apply at one time?
• Can I make an appointment with a specialist via the HeatlhMetrics Mobile App?

HealthMetrics Application

• HealthMetrics Mobile App - Downloading the Mobile App
• User Account Registration and Activation
• Viewing Your Benefit & Past History
• Finding a Panel
• Viewing Notification
• Account Setting

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