HealthMetrics Members
I am an employee / dependent that uses HealthMetrics through my employer
Getting Started
- Welcome: Your Employee Healthcare Benefits with HealthMetrics
- Downloading the HealthMetrics App, Registration & Login
- Exploring the HealthMetrics App
- Understanding Your Benefits & Coverage
- Locating a Panel Healthcare Provider
- Utilising / Claiming of Cashless Employee Healthcare Benefits as a HealthMetrics Member
Claims Reimbursement
Using Your Outpatient Benefits
e-Pharmacy / Long Term Medication (LTM) Benefit
Hospital Admission (Inpatient)
Frequently Asked Questions
- I can't look for panel clinics around me using the HealthMetrics mobile app. Is there any other way to do so?
- How do I change my mobile app password?
- I've recently changed to a different company which uses HealthMetrics too. Can I use my existing HealthMetrics Employee App account?
- I saw a “We’ve Gone Global” message in my HealthMetrics app. What does this mean?
- I do not have the access to my old email. How do I reset my application login?
- Who do I contact if I face issues during sign-up?
FAQ on Reimbursement Claims
FAQ on Specialist & Guarantee Letters
- I have dependents (child, spouse) registered by my company, can they apply for an outpatient GL too?
- How much will the guarantee amount be for my specialist visit?
- Can I pre-apply my outpatient GL at the panel hospital?
- Do I need to make payment for the treatment received?
- How many GL can I apply at one time?
- Can I make an appointment with a specialist via the HeatlhMetrics Mobile App?
For Marine Benefits Member
- Log In Process - Marine Benefits App
- How To Utilize Cashless Benefits at HealthMetrics Panel (Outpatient)
- Visiting an Outpatient Panel Process Flow (Outpatient Specialist)
- Private Hospital Admission Process Flow - Marine Benefits Members
- Reimbursement Guide - Marine Benefits Members
- Maternity Claims Inquiries - Marine Benefits Members