Get Cashless Post-Hospitalisation via Guarantee Letter (PH-GL)

Previously, you would have to pay on your own and submit a claim / use up your Specialist benefit limit in order to claim for your Post-Hospitalisation benefits. With our new product enhancement, you are able to get cashless Post-Hospitalisation benefits via the methods below:

Frequently Asked Questions (FAQ)

1- Can my HR apply for my Post-Hospitalisation GL?
No. You will have to apply the Post-Hospitalisation GL on your own via your HealthMetrics Employee App.
The panel hospital can apply on their behalf.
Ultimately, you may reach out to our 24-hour Corp Support for further assistance on this.

2- How many Post-Hospitalisation GL can I apply at once?
You may submit multiple GL applications at once.

3- How soon will my Post-Hospitalisation GL will be approved?
Within 1 hour provided where all the details are aligned with the your insurance/inpatient policy.

4- Can I apply Post-Hospitalisation GL for my dependent?
Yes, you can. You may choose your dependent's name under Member Name upon applying the GL (refer to Step 2 in the screenshot above)

5- I do have an inpatient benefit but why am I not seeing the Post-Hospitalisation GL feature/button on my app?
First, please ensure you have the latest version of HealthMetrics Employee application.
Secondly, the feature/button will only appear if you have an existing admission record with us.

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Related articles:

1. Government Hospital Admission Workflow (Cashless)
2. Private Hospital Admission Workflow (Cashless)
3. Submitting a Reimbursement Claim (Inpatient Benefits)