Reimbursement Guide - Marine Benefits Members

1. For Marine Benefits members inquiring on how to file for reimbursement, please use below email template to be sent to the members. Members can file a reimbursement claim by logging in through the member portal via web browser or mobile app.
   A user-friendly guide in using member portal or mobile app can be shared to the members for their easy reference.
   
   Email Template to be sent to members:
   “Marine Benefits can no longer accept claims with documents attached to an email but rather, through Online Reimbursement on Marine Benefits website. Member needs to access the member portal at https://portal.marinebenefits.no
   If you haven’t created/registered your own account, please register in the member portal through this provided link.
   
   Registration link: https://portal.marinebenefits.no/Account/Registration
   
   Kindly be informed that dependent members who are 16 years old and above are required to create/register their own account and this shall be used for filing of their claim. Only dependents below 16 years old can use the principal member's account in filing a claim.
   
   Please secure the following requirements:
   
   For outpatient claims (consults and tests):
   1. Medical Certificate (from your attending doctor with the diagnosis indicated on it)
   2. Official Receipts
   
   For inpatient claims (hospital admission):
   1. Discharge Summary
   2. Statement of Account/Breakdown of Expenses
   3. Official Receipts
   
   The accepted file formats in the member portal are: .pdf, .png, .jpg, .jpeg. and the valid file size is 100mb max. If you have many receipts for 1 claim, you may also do paste them to a Microsoft Word and save as PDF file.
   
   Please be advised that all submitted claims are subject to claims evaluation. Only the usual and customary charges are covered by the medical plan.
   
   For any further questions regarding your claim, please feel free to contact Marine Benefits Claims Team on this email address [e-mail]”
   
   
2. For the average time to receive the payment of the reimbursed claim, this will be credited to the member’s nominated bank account within 10 to 15 banking days from the date of approval of submitted claim, provided that the bank specified in the portal is accurate.
   
   
3. Reimbursement Claim Status “Returned” in the portal means that the submitted claim is returned to the member for additional documentation or information. The member needs to review personal email or portal to check the remarks for additional actions needed. Once the documents have been attached or the information is corrected, the member should resubmit the same claim number to proceed with the evaluation.
   
   
4. The percentage of covered amount (full coverage or partial coverage) is determined by the medical plan policy applicable to each member or client.

Bank Account Details in Malaysia

For members inquiring about bank account details, please refer to below guidelines of the required bank details.

1. Make sure to provide a correct bank account information with the following details.
- Bank Name
- Account number
- Account name (Holder’s name)
- Swift code
- Bank Address
- Bank country
- Currency
2. The payment will be transferred according to the currency used by the local bank.
3. Bank charges fee varies based on the local bank.