Panel Healthcare Providers (GP, Dental & Optical)

Becoming a Panel Provider

• We are interested to sign up as HealthMetrics partner. What should we do?
• Is it possible for panel to rejoin as panel after panel termination? If yes, what are the requirements?
• What is the payment term for panel GP, Dental and Optical Service Providers?
• How long is the onboarding training process for Panel Service Providers/ Panel Partners?
• How is the on-call/ online onboarding usually done with Panel Partners/ Providers?

Dashboard

• DASHBOARD (GP)
• How do I reset password in the system if I forget my password?
• Registering & checking patient's GP entitlement
• Request to Submit a Late Claim

Patients

• Check for patient's covered and uncovered treatments

Frequently Asked Questions (General)

• HealthMetrics portal is down/unable to login due to unexpected downtime or scheduled system maintenance. What do I do?
• How to request late claim request by panel GP/Dental/Optical?
• Update operating hours