Frequently Asked Question (FAQ)
- Request manual inpatient add on/top up request if HealthMetrics portal/system is down.
- Request manual initial inpatient GL if HealthMetrics portal/system is down.
- How do I check the approved amount and the uncovered amount from approved inpatient GL?
- How to check for inpatient GL status?
- How do I request for adjustment for the inpatient claims? (for panel inpatient hospitals)
- How to request for final inpatient guarantee letter (for panel inpatient hospitals)
- How to answer & reply for inpatient GL-related queries forwarded by HealthMetrics? (for panel inpatient hospitals)
- How do I request for inpatient top up and/or request for addition of doctors (for inpatient panel hospitals)
- How do I apply for inpatient initial guarantee letter? (for panel inpatient hospitals)