How to request for final inpatient guarantee letter (for panel inpatient hospitals)

REQUESTING FINAL INPATIENT GUARANTEE LETTER

• Final Guarantee Letter (FGL) upon discharge can be requested through (1) Dashboard or (2) Admission Timeline tabs in the panel hospital module
  
  
• All FGL will be reviewed within 1 hour of the submission time, however the turn-around time (TAT) also depends on the bill size/amount, number of attending doctors, number of procedures done and etc.

1. REQUESTING FINAL GUARANTEE LETTER FROM "DASHBOARD"

1. From Dashboard > Second Panel > Current Admission click on Actions to request final GL.
2. Click on Request final GL.
3. Click on Download Doctor Discharge Form.
   **Note: This form MUST be completed by all relevant attending doctor(s)**
4. Complete the discharge date and final bill amount fields, then click on Next to upload all necessary documents. Required documents include: -
   • Completed Doctor Discharge Form
   • Final bill invoice with breakdown
   • Necessary reports (blood test, radiology reports and etc.)
5. To review the request by clicking Next, after uploading the necessary documents.
   **Note: Information can be amended by clicking on Edit**
6. Click on Submit for approval after checking all information and documents.
7. The status of the FGL will be displayed in Dashboard tab under third section Final Guarantee Letters.
8. FGL can be printed by clicking View GL.
9. Original copies of the uploaded documents MUST be sent and posted to HealthMetrics for validation.

2. REQUESTING FINAL GUARANTEE LETTER FROM "ADMISSION TIMELINE"

1. Final GL can be requested through Admission Timeline by clicking on Request Final GL icon.
2. Follow Step 3 to Step 9 mentioned above.
3. Final Guarantee Letter sample shown as below:-