FAQ - Health Screening Service Level Agreement (SLA)

This article provides panel providers with a clear overview of the Service Level Agreement (SLA) requirements for health screening, including GL approval, claim submission timelines, and late submission provisions.

Type	SLA	Reference(s)
GL Request	Guarantee Letters (GL) for health screening are auto-approved by the system.
Claim Submission Timeline	Claims must be submitted from the check-in date/time until the next working day before 11:59 PM.
Late Claim Submission	Panels may submit late claims within 7 working days from the claim expiry date/time; submissions beyond this window may result in claim forfeiture.

Thank you for adhering to these SLA timelines, as your cooperation ensures a smooth, accurate, and timely health screening process for all members.