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Articles in this section

  • Health Screening - System/portal User Guide
  • Health Screening - Video User Guide
  • FAQ - Health Screening Service Level Agreement (SLA)
  • FAQ - Can I check a patient’s covered or uncovered tests before their appointment?
  • FAQ - When should the patient be checked in?
  • FAQ - How to Request for a Guarantee Letter
  • FAQ - Is the Guarantee Letter (GL) approval immediate?
  • FAQ - Who can I contact for help regarding GLs, claims, or system issues?
  • FAQ - How to Add New Doctor
  • FAQ - How to Submit a Claim
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FAQ - How long does claim review/process take?

Nur Farah Aimi Mohd Nazri
  • 26 November 2025 02:35
  • Updated
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The HealthMetrics Claims Team will review Health Screening claims within 3 working days (SLA).

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