Request top-up for an outpatient GL

1. Firstly, the patient or the outpatient GL of the said patient must be checked-in from the panel hospital's portal. Refer this link here on how to check-in the patient or outpatient GL: Search to Check-in Patient (Outpatient)
   
   
2. Once checked in, the below screen will appear. Alternatively you can navigate to Outpatient specialist > Patients > copy and paste the patient's NRIC/passport/GL no. and search.
   
   
   
3. Click on Top-up and please be aware of the timeframe shown above for the allowed duration to request top-up. Hospitals have until next working day by 11:59 pm to request for top-up.
   
   
   
4. Once clicked on Top-up, complete the following information and upload the required documents as stated:
   
   • Hospital bill reference no.
   • Grand total bill amount (final bill amount including the request for top-up amount)
   • Upload final detailed tax invoice (final bill amount including the request for top-up amount)
   • Include the attending doctor(s) for this outpatient GL
   • Upload the completed consent & claim form / diagnostic form / test reports / radiology reports / MCs (can choose to Upload now or Upload later)
     
     
5. Once step 4 is completed and the documents have been uploaded, hospital can click on Request for top-up.
   
   
   
6. Once requested, a pop-up of below will appear to acknowledge your request to top-up for that outpatient GL. Click on OK to proceed with the top-up
   
   
   
7. A screen like below will be shown with the top-up request shown with the initial guaranteed amount and top-up request amount shown
   
   
   
8. Once done, kindly initiate a chat by clicking on the icon at the bottom below right of portal to inform us that you have requested for a top-up.
   
   
9. Our available agents will attend to your chat to confirm if we have received your top-up request or not.