How do I submit claim?

To submit an outpatient claim, please follow the steps below:

1. Login HealthMetrics Portal

2. At [Dashboard], select [Outpatient Specialist] 

3. You will be lead to Outpatient specialist [Dashboard]

4. Under the box named as [Pending Submission], look for the correct patient name with the correct GL number and visit date, then select [Submit now] / [Top up]

5. Key in required information under [Billing details]:

• Hospital bill reference no (Invoice number)
• Grand total bill amount (Total incurred charges for the visit)
• Attach detailed tax invoice
• Choose the correct attending doctor (If the doctor is not available in the selection, refer How do I add new doctor? )
• Upload Patient Consent Form and Completed Diagnosis Form (You may select [Upload later] if doctor is yet to complete the diagnosis form)

6.  Select [Submit for review]

7. You may check the claim status in Outpatient Specialist [Dashboard], under Box [Submitted]

OR you may check in [Outpatient] > [Claims]

To learn more about: 

1/ How do I add new doctor?
2/ How do I check the approved amount and the uncovered amount from approved specialist claim?