My portal is not loading and it's showing blank screen. What should I do?

There are some reasons that caused your portal is not loading / showing blank screen. Afraid not, as we will elaborate on the reasons and solutions as per below: 

Reasons: 
1. Outdated / Wrong website
2. Incompatible browser
3. Poor internet connection
4. Others

Solutions: 
1. Please assist to check and make sure that the website is entered correctly. Our correct website is https://healthmetrics.com/
Next, please click on "Login" in the red box on the top right side of your screen as per the image below and you will be directed to the login page accordingly. Choose Corporate Clients if you are the HR.
Lastly, just make sure that you key in your Corporate Code, username/email address and password correctly to log in to the portal.

2. As for now, our portal is only compatible to be used through GOOGLE CHROME or MOZILLA FIREFOX.
Hence, please ensure that you are using these two browsers to log in to our portal.

   
Our most compatible browsers

3. One way to find out that your portal is not loading/showing a blank screen is by trying to navigate to another website. If the other website is not loading as well, then we can confirm that you have a poor internet connection at that moment. One way to solve it is by checking your modem/router and liaising with your internet service provider.

4. If your portal is still showing a blank screen and not due to the above issues, kindly call our 24/7 hotline @ 03-7661 6229 / to initiate a live chat session with us (24 hours too!) / you may drop us an email to inquire on your issues - [e-mail]. 

You might attach any screenshot and the below details for further troubleshooting: 
1. Name of reporter (your name) : 
2. Contact details of reporter : (email and mobile phone number)
3. Operating system of the device : Windows or MacOS (Web)
4. What is the browser used (for web application) : Google Chrome, Mozilla Firefox, Microsoft Edge and etc.
5. Description of issue : (please describe in full detail in order for us to understand better how to resolve your issues)
6. Kindly attach relevant screenshots of your screen of the reported issues

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