Collect cash when check-in patients for panels

Dear panels, if you encounter "Collect cash" when checking-in patients, please do the following steps below:

1. If patient shows Collect cash, please DO NOT Collect cash but "Check-out without claim" first as shown below:
   
   
   
2. Once check out, please try checking in the patient again and see if it still Collect cash".
   
   
3. If the system still shows "Collect cash" please Check-out without claim as per step 1.
   
   
4. Then, please click on the link & follow detailed step-by-step to clear cache & cookies according to your internet browser type as below:
   
   Google Chrome: click here
   
   Mozilla Firefox: click here
   
   Microsoft Edge: click here
   
   
5. Once step 4 above is done, please try checking in patient again & see if "Collect cash" still appears.
   
   
6. If "Collect cash" still happens, please DO NOT collect cash & reach out to our Support team for immediate assistance by:
   • Calling us at 016-699 9464 or
   • WhatsApp us at 016-247 6229 or
   • Initiate a live-chat from your HealthMetrics portal at the bottom right-hand corner of the HealthMetrics portal