My HealthMetrics portal shows "Redirecting" for so long and unable to access it. What should I do?

When trying to log in to our HealthMetrics system/portal, at times you may be redirected to a while/blank page that shows "Redirecting" but it does not actually redirect you to the portal/system itself, example as below:



Here's one way to troubleshoot this issue/problem.

1. Go to address bar of the web browser that you're using to log in to the portal e.g., Google Chrome/Mozilla Firefox/Microsoft Edge
   
   
   
2. Make sure the URL/address is https://app.healthmetrics.com/ 
   
   
3. Using your mouse, highlight the extra characters after https://app.healthmetrics.com/ and highlight them all the way to end in the browser address bar.
   
   
   
4. From your keyboard, press on the Backspace key to clear the extra characters after https://app.healthmetrics.com/ to look like below.
   
   
   
5. From your keyboard, press on the Enter key to get to the HealthMetrics portal and it should redirect and load into the HealthMetrics portal/system.
   
   
   
6. Once successful, you should be able to load/log in to your HealthMetrics portal.