Transactions - Make Payment for My Outstanding Invoices

Curlec Payment Gateway
The Curlec Payment Gateway feature allows corporate users to make payments to their open invoices through the HealthMetrics Portal.

The advantages are as follows:

• The credit balance is reflected automatically once the payment is made.
• Simplify the payment workflow. ​

The current payment method allowed is FPX.

Make Payment

1. Go to Transactions
   
    
2. Click the blue Make Payments button.
   
3. You can select one or multiple invoices. After selection, click on Make Payment button on the bottom right of the screen.
   
4. You can review the information. Upon reviewing, you can proceed with Checkout.
   
5. A modal will pop up for you to make payment.
   

✅ Success
1- In the scenario of a successful payment the following message will appear.
2- A receipt number will be given, as well as the option for you to print receipt.

💡Note: Following this page, the payments will be created and applied to the relevant invoice.
Receipts can be accessed through the payment listing as well.

 

⌛ Pending
1- In the scenario that the payment is pending bank approval, the following would appear:
This requires you to go to your respective banks to approve/authorize the payment for Curlec to receive it.

2- You can have multiple pending payments (Pending approval/authorization) at once. If so, the following notice would appear on the top of the make payment page.
3- The order ID would be the internal ID for HMS internal reference in the scenario of troubleshooting.
💡Note: In the scenario that the payment is pending. There is a limit of 3 days for bank approval, else the funds will be auto-refunded.
A payment can only remain pending for 72 hours. After 72 hours have elapsed, the funds will be auto-refunded.
E.g.: On 10:42 AM, 24th Sep, a payment is initiated. By 10:42 AM on 27th Sep, if no transaction is detected, the payment will be refunded. 

❗Failure 
1- In the scenario of failure (might be due to multiple reasons). The following error message will appear.

2- You can return to the make payments page to retry the same order.
💡Note: Portal will only store one instance of tried payment.

Frequently Asked Question (FAQ)

1- What payment methods are available?
Currently, we only accept FPX.

2- When will my corporate credit balance be updated after making a payment?
Your corporate credit balance will be updated immediately after a successful payment is made.

3- I see a “Pending Processing” status on my payment. How do I resolve this?
A “Pending Processing” status means that bank authorization is required. As this is dependent on the arrangement with your provider bank. 

4- What happens if I do not authorize the transaction?
If the transaction is not authorized within 3 days, the pending payment will be cancelled and your funds will be automatically refunded.

5- Where can I track my payments?
You can track all payments in the Payment Listing section, where you can view the status of all your transactions.

6- How can I get a receipt for my payment?
To obtain a receipt, go to the Payment Listing, click on "Actions," and select "Print Receipt."