Panel Partners (GP, Dental & Optical)
I work at a doctor's office or medical facility
Becoming a Panel Provider
- How do I become a panel partner provider?
- I have a newly open clinic under the same company name. How do I register the new clinic in HealthMetrics?
- Is it possible for panel to rejoin as panel after panel termination? If yes, what are the requirements?
- How long is the claim submission period?
- What is the payment term for panel GP, Dental and Optical Service Providers?
- How long is the onboarding training process for Panel Service Providers/Panel Partners?
Frequently Asked Questions (General)
- "My portal is not loading and it's showing blank screen. What should I do?" (For HRs & Panel Service Providers)
- I don't remember my login credentials, what now?
- How do I reset password in the system if I forget my password?
- Do all HealthMetrics members have same entitlement limit and same treatment coverage?
- How can I find out the member's visit limit and treatment coverage?
- If the patient doesn’t have the HealthMetrics sticker behind his/her IC, can I accept the patient?
Frequently Asked Question on Wholesale Drug Supply
- How to order?
- Is the medicine/drug price supplied by Origin Pharmacy cheaper than my supplier?
- Is there any minimum order required?
- How to calculate available credit for drug supply?
- What if the order is lesser or more than the invoiced amount?
- How fast is the delivery? Do you deliver outside of Klang Valley?
HealthMetrics Portal
Panel Termination
- Can HealthMetrics terminate/suspend the panelship with our panel?
- What is the process for a panel partner to terminate panelship with HealthMetrics?
- Is there any penalty fee if panel ask to terminate account?
- Does the panel still accept HealthMetrics patients while serving one-month notice?
- Is the panel payment affected during/after the panel termination process?