How long does the reimbursement claim take to process?

We will review and approve the submitted claim within 3 working days, provided that it is in compliance with your company policy.

The payout of the reimbursement claim typically takes 15 - 21 working days after being approved and marked for payment. During the 15-21 working days, your claim will be in Approved, Processing Payout status.

If your claim has been in Approved, Processing Payout status for more than 15 - 21 working days, please reach out to our Customer Support team for further assistance. 

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Related articles:

1. Checking Reimbursement Claim Status