How do I report a mobile app issue/problem?

If you believe you have encountered an issue with the mobile app or web app, please follow the steps below in reporting the mobile app issue to us:

1. Firstly, kindly screenshot the particular issue/problem encountered in the opened mobile app interface and then draw or mark the particular issue encountered as below:
   
   
   
2. Next is to include your email address and also to describe in detail the encountered issue/problem
   Once the email address and full description have been included, proceed to tap on Submit
   
   
3. Once submitted, an email will be sent to your email address that you have included earlier for follow-up and updates on the earlier reported mobile app issue.
   
4. Alternatively, tap on the 3 dots icon on the bottom right hand corner of the mobile app and tap on Report a bug which will show you step-by-step detail of the mobile app bug reporting workflow as highlighted in steps 1 - 3 above.
   
   
5. Depending on the complexity of the issue, we will follow-up and constantly update on the progress of the mobile app issue up until resolution of the said issue.